Category: FAQ

The account balance must be paid in full when processing an online payment.

The information entered in the search fields must match your bill exactly or your account will not be found. If after comparing the information to your bill, you still cannot determine why you are receiving this error, contact our Customer Service team and we will be happy to walk you through the search process.

Go to the City of Deltona’s webpage, www dot Deltona FL.gov, Place your cursor over Online Services, a tab located on the main toolbar at the top of the website, and select Utility Bill Payments from the drop-down menu. This link will direct you to the account search screen.

After going to www dot Deltona FL.gov, Place your cursor over Online Services, a tab located on the main toolbar at the top of the website, and select Utility Bill Payments from the drop-down menu. This link will direct you to the account search screen. Using a recent bill as your reference, key the last five digits of your Customer Number in the Account Number field. Key the first six digits of your customer number in the Customer ID field. Click search to find your account.

Please contact customer service for further details and assistance with Auto-Bill pay.

The penalty for late payment is $4.00 plus 1.5% of your past due balance.

To read a typical water meter, simply read across the numbers in the box. Some meters have only six digits instead of seven, but they are read exactly the same way. The 0 on the far right is a fixed number and never changes.  Each number on the round dial represents one gallon, so from 0 to 1 is one gallon, 1 to 2 is one gallon, etc.  One complete turn of the red needle is 10 gallons.

On your water meter, there is a small red triangle shaped piece on the dial that is a low flow indicator. It will rotate if there is any flow through the meter. It is useful when checking for leaks.  To check for leaks, shut off all the water flow in the house, such as faucets, washing machines, ice makers, etc. Watch the red triangle for at least 15 minutes.  If it moves there is flow through the meter and you have water running somewhere.  Another way to check for leaks is to write down the numbers and the location of the dial indicator.  Do not use water for 2 hours.  After the 2 hours read the meter again.  If the dial has moved you may have a leak and need to repair or contact a plumber as soon as possible for assistance to avoid a high water bill.

If you have any questions about whether a person at your door is a Deltona Water employee, please call Volusia County Sherriff’s Department at their 24-hour non-emergency line at (386) 736-5999. During business hours you can contact customer service at (386) 575-6800.

The hardness levels in Deltona range from 12-17 grains per gallon. The variation is due to different wells having different levels of hardness in the City but generally, the hardness falls within this range.