Paying your bill by phone using your Visa or MasterCard is convenient, fast, secure and free, no service or convenience fees! Deltona Water offers the convenience of paying by phone 24 hours a day 7 days a week through our Interactive Automated System by contacting our Customer Service Center at (386) 575-6800. You also have the option of speaking to a Customer Service Representative during normal business hours. Be sure to have your account information and your credit card number ready so we can promptly assist you.
Category: FAQ
Are there any fees when paying my water bill online?
Paying your bill online using your Visa or MasterCard is convenient, fast, secure and free; no service or convenience fees! No registration is required.
When are the payments picked up from the drop box?
Dropbox payments are picked up and processed twice daily, once before any disconnections and again around midday.
What payment methods do you accept in the mail?
Please make checks or money orders payable to the CITY OF DELTONA. Be sure to include your payment stub and notate your customer number on your check so your account is credited. Please do not mail cash.
What payment methods do you accept in person?
Payments may be made by cash, check, money order (payable to City of Deltona), Visa or MasterCard.
What is automatic bill pay?
Simply complete and mail in the Automatic Bill Pay Sign-up Form and leave the rest to us. Your bank account will automatically be debited each month for your monthly utility charges. The form can be found online or requested from the Customer Service team. Call (386)575-6800 for details.
How can I pay my bill for Deltona Water?
You can pay your bill online, by phone, by mail, automatic bill pay or by dropping it off in the drop box located at the Deltona Water offices located at 255 Enterprise Road, Deltona, FL.
I have made an online payment, but there is no option to log out of my account. How do I log out?
Simply close out of your internet browser.
There is a bill showing online that I have not received. Why?
When bills are generated in the system, your online account is immediately updated to reflect the new charges. The new charges are posted prior to your bill date. On your bill date, your bill is mailed to you. If it has been several days to a week since your bill date and you still have not received your bill, contact customer service to have a duplicate bill sent.
Why was my account assessed a penalty the same day I made a payment online.
Online payments are posted on the next business day. If you are past due, or you have been disconnected for non-payment, call the Customer Service Center at (386) 575-6800 and pay your bill by phone to prevent further charges and/or to expedite reconnection.