Author: kkyp

Please contact customer service for further details and assistance with Auto-Bill pay.

The penalty for late payment is $4.00 plus 1.5% of your past due balance.

To read a typical water meter, simply read across the numbers in the box. Some meters have only six digits instead of seven, but they are read exactly the same way. The 0 on the far right is a fixed number and never changes.  Each number on the round dial represents one gallon, so from 0 to 1 is one gallon, 1 to 2 is one gallon, etc.  One complete turn of the red needle is 10 gallons.

On your water meter, there is a small red triangle shaped piece on the dial that is a low flow indicator. It will rotate if there is any flow through the meter. It is useful when checking for leaks.  To check for leaks, shut off all the water flow in the house, such as faucets, washing machines, ice makers, etc. Watch the red triangle for at least 15 minutes.  If it moves there is flow through the meter and you have water running somewhere.  Another way to check for leaks is to write down the numbers and the location of the dial indicator.  Do not use water for 2 hours.  After the 2 hours read the meter again.  If the dial has moved you may have a leak and need to repair or contact a plumber as soon as possible for assistance to avoid a high water bill.

If you have any questions about whether a person at your door is a Deltona Water employee, please call Volusia County Sherriff’s Department at their 24-hour non-emergency line at (386) 736-5999. During business hours you can contact customer service at (386) 575-6800.

The hardness levels in Deltona range from 12-17 grains per gallon. The variation is due to different wells having different levels of hardness in the City but generally, the hardness falls within this range.

Average water pressure range is 40 to 60 pounds per square inch. Lower pressures may be noticed during periods of high-rate water consumption, such as when many customers are watering their yards. Our reserve pumping capacity is for firefighting use.

A small amount of chlorine, about 1 to 3 parts per million, is injected into the drinking water as a disinfectant to guard against bacteria and virus contamination. This is standard practice in the water treatment industry and is required by federal and state regulations. It is very easy to remove the chlorine taste and odor from your tap water. Put some water in an open top jar in your refrigerator. The chlorine will dissipate in about a half of a day and you will have pleasant drinking water.

The only purpose of a water softener is to remove calcium, manganese, and iron ions and replace them with sodium or potassium ions by a process called ‘ion exchange’. A common sales tool is to take a small sample of water mix in an acid that precipitates the minerals that occur naturally in the water, and add some yellow dye for dramatic effect. Some unscrupulous salespeople may tell the customer that the water is unfit for human consumption.